Help Center

1. Click Add account (the + at the bottom of the left sidebar — or the big button when the sidebar is empty).
2. Pick your provider — Gmail, Outlook / Hotmail / Office 365, Yahoo, iCloud, Proton, Zoho, GMX, Fastmail and 40+ others. If yours isn't listed, choose Custom Email and enter your webmail address.
3. Sign in on the provider's own login page inside MultiMail, exactly like in a browser (2-step verification works as usual).

Your credentials go straight to the provider — MultiMail never sees or stores them.

Yes. Every account runs in its own isolated session, so a second Gmail signs in independently and never logs the first one out. Just add the same provider again and sign in with the other address.

On the free plan you can add more, but 2 accounts stay active permanently — extra accounts may be limited after a while. Premium removes the limit.

• Ctrl + 1 … 9 jumps to the 1st–9th account in the sidebar.
• Ctrl + Tab / Ctrl + Shift + Tab cycles forward / back.
• Ctrl + K opens the command palette — type an account name, or an action such as snooze, mute or settings.

Reorder accounts in Settings → Manage services (drag the rows or use the arrows); Ctrl+1–9 follow that order.

Fastest: right-click the account's icon in the sidebar and choose Rename or Delete (the menu also has Reload). For more, open Settings → Manage services — there you can rename, change the icon or colour, reorder (drag or the arrows), or Delete.

Deleting removes the account's isolated session from this PC only — nothing happens to your mailbox at the provider. You can add it back any time.

By default MultiMail hides to the system tray when you close the window, so notifications and unread counts keep working. Click the tray icon (bottom-right of the Windows taskbar, maybe under the ^ arrow) to bring it back, or right-click it to quit.

To change this: Settings → System → Close to system tray. There is also Start hidden to system tray if you prefer no window on launch. (MultiMail does not auto-start with Windows.)

Both. On the free plan 2 accounts stay active permanently (with a small promo banner). You can add more, but extra accounts may be limited after a while. There is no time limit on the free plan itself and no provider is paywalled.

Premium removes the account limit and the banner and unlocks Snippets (text expansion), Scratchpad (notes next to your mail) and custom app URLs. It is available as a one-time Lifetime purchase (Microsoft Store) or as a subscription.

• Lifetime — pay once, keep Premium on this Microsoft account forever: unlimited accounts, no banner, Snippets, Scratchpad, custom URLs.
• Subscription — the same, plus features that need our servers: the AI assistant (Gmail & Outlook) and cross-device sync of your account list. Renews monthly or yearly until cancelled.

Your current plan is shown under Settings → License.

The fix depends on where you bought it — check your receipt.

Bought in the Microsoft Store

1. Make sure Windows is signed in with the same Microsoft account you used to buy. Open the Microsoft Store app → your profile picture → check the account; you should see MultiMail Premium under Library / Order history.
2. Fully quit MultiMail (right-click the tray icon → Quit) and start it again. The licence is checked on this PC on every launch — no sign-in inside MultiMail is needed.
3. Still Free? In the Microsoft Store app open Library → Get updates, then restart MultiMail once more.
4. Still not working? Microsoft Store purchases are managed entirely by Microsoft — we have no record of them and cannot look up or restore a Store licence. Please use Microsoft Support (or account.microsoft.com → Order history) for anything about a Store purchase.

Bought in the app (Paddle receipt)

1. Open Settings → License and click Sign in.
2. Sign in with the same email address you used at checkout — that is what links the purchase to you. Premium activates immediately.

Please don't buy again. For an in-app (Paddle) purchase that still shows Free, email support@getmultimail.com with your order number and we'll sort it out.

Yes. A Microsoft Store purchase is tied to your Microsoft account — sign in to Windows with it on the new PC, install MultiMail from the Store and Premium is active. An in-app (Paddle) purchase follows your MultiMail sign-in (Settings → License → Sign in).

Your list of email accounts is stored locally per PC and is not synced (unless you have the subscription with sync enabled) — you add the accounts again and sign in to each.

• Microsoft Store purchases are handled by Microsoft, not by us. You can request a refund at account.microsoft.com → Order history, but Microsoft decides under its own refund policy — digital purchases are generally non-refundable unless the offer or local law provides otherwise. Store subscriptions can always be cancelled (Services & subscriptions), which stops future charges. Please handle all of this through Microsoft's interface — we have no record of Store purchases and cannot refund, look up or restore them.
• In-app purchases (Paddle) have a 30-day money-back guarantee — email support@getmultimail.com with your order number.

Full details in the Refund policy.

Bought in the app (Paddle): Settings → License → Manage subscription opens the Paddle billing portal (or use the link in your purchase confirmation email). Bought in the Microsoft Store: cancel at account.microsoft.com → Services & subscriptions. Cancelling stops renewals; Premium stays active until the end of the paid period. Lifetime licences have nothing to cancel.

1. Wait 10–20 seconds — a heavy webmail page (or a large attachment) can briefly block the window.
2. Press Ctrl + K and run Reload current account — often only one account's page is stuck, not the app.
3. Fully quit and restart: right-click the MultiMail tray icon → Quit (closing the window alone only hides it). If the tray icon doesn't react, end MultiMail in Task Manager (Ctrl + Shift + Esc).
4. If it keeps happening, clear cached web data under Settings → System → Storage → Clear cache — you stay signed in.
5. Make sure Windows and the app are up to date (Microsoft Store → Library → Get updates).

Still stuck? Use Settings → Help & support → Report a problem — it attaches diagnostics that make the fix much faster.

1. Reload the account (Ctrl + K → Reload) and try again — providers sometimes show a blank page after a login redirect.
2. If your provider uses 2-step verification, complete it inside the MultiMail window; keep the phone nearby.
3. Remove the account (Settings → Manage services → Delete) and add it again. This resets its isolated session and fixes almost every stuck login.
4. If the provider’s login page itself won’t load or loops, clear the cache under Settings → System → Storage → Clear cache (you stay signed in) and make sure MultiMail is up to date in the Microsoft Store.

First, check the scope: notifications and unread badges work for Gmail, Outlook (incl. Hotmail / Office 365) and the built-in Custom Email webmail. Other providers (Yahoo, iCloud, Proton, Zoho …) open fine but don't report unread counts, so no toasts appear for them.

For a Gmail or Outlook account that stays quiet:

1. MultiMail must be running — in the tray is fine, quit is not.
2. Check the account isn't muted or snoozed: click the bell icon in the top bar (a dot on it means Do Not Disturb is active) and choose Turn off snooze / unmute — or run it from Ctrl + K.
3. Open Settings → Notifications and confirm toasts and badges are enabled.
4. Make sure the account is actually signed in (click it — if you see a login page, sign in).

MultiMail shows its own toast popups; they don't depend on Windows notification or browser settings.

Each account keeps a live web view, so ten accounts cost about as much RAM as ten open browser tabs — this is expected. To trim it: remove accounts you don't use, keep the app in the tray rather than restarting it, and clear cached data occasionally (Settings → System → Storage).

Settings → Help & support → Report a problem. Describe what happened and what you expected; the report includes the app version, system info, plan and a diagnostic log (you see exactly what is sent before you press Send). Add your email if you want a reply.

You can also write to support@getmultimail.com. Support is provided in English.

Nowhere on our side. MultiMail loads the real web version of each provider in an isolated session on your PC — like a dedicated browser window. Your mail and passwords travel between you and the provider only; nothing is synced to, stored on, or readable by our servers. There is no IMAP, no offline copy and no cross-account search for the same reason.

See the Privacy policy for the full picture.

Locally, on this PC. Snippets are stored only on your machine and are never uploaded. Scratchpad notes are saved in the app's local data folder as well. If you reinstall Windows or move to a new PC, export or copy them first.