MultiMailEmail us
support@getmultimail.com — bugs, questions, refunds, anything.
In-app help
Open Settings → Help & Support in MultiMail — includes diagnostics that speed things up.
Before you write…
An account won't sign in
Remove the account from the sidebar and add it again — this resets its isolated session. If your provider uses 2FA, keep the phone nearby.
Notifications stopped working
Check Windows Settings → Notifications → MultiMail is allowed, and that Focus Assist isn't silencing them.
I bought Premium but it shows Free
Make sure you're signed in to the Microsoft Store with the same account you purchased with, then restart the app. Settings → Restore purchase.
I want a refund
Purchases made directly from us (Paddle) have a 30-day money-back guarantee — email us your order number. Microsoft Store purchases are refunded by Microsoft via your Order history. Details in the Refund policy.