MultiMailEmail us
support@getmultimail.com — bugs, questions, refunds, anything.
In-app help
Open Settings → Help & Support in MultiMail — includes diagnostics that speed things up.
Before you write…
The most common answers are below — many more (adding accounts, notifications, a frozen app, refunds…) live in the Help Center.
An account won't sign in
Remove the account from the sidebar and add it again — this resets its isolated session. If your provider uses 2FA, keep the phone nearby.
Notifications stopped working
Check Windows Settings → Notifications → MultiMail is allowed, and that Focus Assist isn't silencing them.
I bought Premium but it shows Free
Microsoft Store purchase: sign in to Windows with the same Microsoft account you bought with, then fully quit MultiMail (tray icon → Quit) and start it again. Website purchase: Settings → License → Sign in with the email you used at checkout. Step-by-step guide.
I want a refund
Purchases made in the app (Paddle) have a 30-day money-back guarantee — email us your order number. Microsoft Store purchases are handled entirely by Microsoft under its own refund policy (not guaranteed) — request it via your Order history and cancel subscriptions there too. We have no record of Store purchases and cannot refund or restore them, so please go through Microsoft directly. Details in the Refund policy.